Questions? Take a look below for answers to common inquiries.
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General
How does Maid Werks operate?
We clean. You sit back and relax.
Maid Werks is a cleaning company that provides an easy way to book, schedule, and manage all your cleaning appointments online. All of our cleaners are insured, bonded, and trained to deliver Maid Werks 50 Point Checklist.
Ready to take back your day? Once you have booked our services, we will send out our cleaning professionals to make your home sparkle.
Do you need to be there?
When booking, you’ll be asked to give us entry instructions. There’s no need to be home, so you can leave a key, open a backdoor, or have a roommate stick around. We’ve seen it all. Anything that you’re most comfortable with works with us.
We’ll remind you with an email or text, but if our cleaner can’t get in by following entry instructions, or if aren’t home when you said you would be, you’ll be charged a lock-out fee.
Is Maid Werks bonded and insured?
Yes, all of our cleaning professionals bonded and insured. We understand it takes plenty of trust to let someone in your home, and we respect that. In the unlikely even something breaks, reach out to us by email at CONTACT or (xxx-xxx-xxx)
Are we a pet friendly maid service?
We love animals. Sometimes they don’t share the same enthusiasm. If your dog has a history of getting anxious around visitors, please make temporary arrangements while we are there cleaning. You can leave detailed instructions about your pet during our online scheduling process.
Cleaning 101
Do I need to provide cleaning supplies?
We provide environmentally friendly supplies and almost all equipment necessary to clean your home or apartment, with a few exceptions:
- Vacuum (our cleaners only carry mobile versions)
- Toilet Brush (sanitary reasons)
- Conventional mop and bucket (once again for sanitary reasons, we use Swiffer)
- Specialty products like heavy duty bathroom cleaner, wood cleaner, bleach, ect.
We’re more that happy to use them products, if provided by you, and left out for our cleaning staff with directors on their use.
What if I don't have a mop or vacuum?
All of our cleaners travel with a wet/dry mop that will be used. If you do not have a full sized vacuum, we also carry a lightweight, portable version to complete the cleaning.
Can I give specific cleaning instructions?
Special instructions can be left for your cleaner when you schedule your appointment online. Once the cleaning is done, we’ll send you over an email so you can rate your Maid Werks experience and provide feedback.
Satisfaction Guarantee
What is your Satisfaction Guarantee policy?
If you aren’t happy, we’re not either. Request a free reclean if you’re unsatisfied with the work.
How do I request a reclean?
Customers can request a reclean by email (contact@maidwerks.com) or by phone (210) 966-9791 as long as the appointment was completed within 48 hours.
Please feel free to reach out to let us know where we didn’t meet your expectations. Our customer support will reach out ASAP.
What is NOT eligible for your Satisfaction Guarantee?
- If you signed our Checklist walk-through.
- Appointments completed over 48 hours ago.
- Items not included on our Checklist.
- Homes in very poor condition (e.g. biohazards, hoarding, ect.)
- Move-out cleans
Billing
How do I pay?
Maid Werks accepts all major credit & debit cards.
We do not accept cash payments. Tips may be given in cash form which will go 100% to your cleaner (optional).
When do I get charged?
Your card will be chargers AFTER your appointment. You’ll then receive an email with a billing summary.
How do I update billing information?
Simply log into your online customer portal using your username and password, then edit your info in the “settings” area.
What's your Cancellation Policy?
We assess a $50 calcellation fee to appointments not cancelled withith 24 hours before the appointment.
Ready to take back your free time?
The Details
Our Services
Service Areas